Pro Bono FAQ Design Features

This page is technical in nature. It is not intended to be presented to the public as part of the Pro Bono FAQ (PBFAQ), but to explain the design of the Pro Bono FAQ to anyone who wishes to use and adapt PBFAQ to their website or other resource.


 PBFAQ’s purpose to is help close the Justice Gap by promoting pro bono service. It promotes pro bono service by providing information on pro bono service that can be re-used and adapted by any pro bono website.

How and Why to Use

Many organizations wish to promote pro bono; however, creating a pro bono FAQ for their individual websites can be a time-consuming process. PBFAQ provides a basic structure and language that anyone can use.

Most users will want to make changes, to refer to their particular interests. In particular, the first version of PBFAQ refers specifically to Washington State and to lawyers. Most of PBFAQ’s audience is either not from Washington State or not lawyers, and will have to make appropriate changes.

Users are encouraged to re-submit their changes to PTBA for re-use by others. This will help close the Justice Gap by making your particular improvements available for others to re-use.  All contributions are under the GPL. It’s sorta like wikipedia: you use other people’s work posted here; they use yours; everyone benefits!

It is very important that authoritative information be linked to, rather than copied. For example, let us consider the court rules governing pro bono activity in a particular jurisdiction. If they are copied into PBFAQ (either here, or on your website), then they must be changed on every such website, whenever there is a change. This is unnecessarily burdensome and risky. The correct method is to link to an existing authoritative copy of such rules; thus when the rules change, PBFAQ continues to refer site visitors to the correct version, with no extra work needed.


You are encouraged to join the PTBA community, to help build this and other tools. Please see us On Facebook, or add a comment below.

Remember: We can heal the Justice Gap!


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